Last month I spent a lot of time with Kingfisher Airlines. Now my room looks like a Kingfisher brand zone with KF pouches and umpteen KF headphones and KF pens. In fact red is the dominant color of the room now .
KF rules the roost in service, decor, ambience and popularity. The queues at the KH check in counters are long while other airlines sport deserted look. Since my office Travel Desk has a tie up with KF most of us fly KF except those who are on Jets miles privilege scheme. These people curse for being stuck with Jet. Not that Jet is bad but KF is better :)
Some observations on KF:
KF is perhaps the most potential candidate for a hijacking in the near future, if the terrorists who took a heavy beating to their morale by the quick turnaround of the Mumbaikars after the Mumbai blasts, ever think of trying to rattle us Indians again.
At Trivandrum last month, the last flight out had just one guy scanning baggage and then stamping the scanned baggage, That is over 200 pieces of baggage being scanned by one person! He was of course not too thorough due to the abnormally long queue that formed due to this. But the KF staffs (KFS) is polite and in the not so remote chance of you being hijacked, they will mind their p's and q's when they inform your near and dear ones of the unfortunate accident.
KFS: Mr P, It is with great regret that we inform your Sir, that your beloved daughter was travelling on ill fated flight number IT 7000 that was hijacked to Bihar.
KFS: Our sentiments exactly Sir which protocol prevents us from verbalising. Thank you!
The food they serve is superb. Just the right quantity with a lot of thought going into the menu. The famed KF Air Hostess was just pre launch propaganda. The KF girls are mostly short and ordinary looking but very very well trained and extremely polite and very friendly.
The Jet staffs on the other hand are cold but proactive if you ask them for anything. They work like automatons. Their dull uniform doesn’t help matter either and you feel like you are sitting in a sterilisation chamber. The KF ambiance is unbeatable due to the color "red" dominating the cabin. If only they would remove the terrible “Great Indian comedy show" from their in flight entertainment, the flight would be just perfect.
The announcements by the pilots are informal, freindly and with a personal touch... a joke or two, apologies if there is a delay due to traffic congestion, promises of making up the delay and an informal introduction of the crew. The announcement is conversational and KF manages what other airlines cannot i.e. make the passenger "feel at home".
Well I had good times with the King of Good Times. And that is saying a lot since I fly with them regularly and they are yet to disappoint me. Kudos to whoever thought of and designed the entire Kingfisher experience.